PRIVACY POLICY AND PERSONAL INFORMATION PROTECTION POLICY
15008018 Canada Inc. operating as “QARL AI”, including our affiliates and subsidiaries, ("Company" or "We") respect your privacy and are committed to protecting it by complying with this policy.
Privacy laws in Canada generally define "personal information" as any information about an individual or an identifiable individual, which includes information that can be used on its own or with other information to identify an individual (“Personal Information”).
We recognize the importance of protecting your Personal Information and we will only use the same in accordance with this Privacy Policy and Personal Information Protection Policy (“Policy”) unless otherwise required by applicable law.
This Policy describes (a) how we collect, use, disclose and protect your Personal Information, (b) the type of Personal Information we may collect from you, (c) the measures we have implemented to ensure the protection of the Personal Information collected, used, disclosed, processed, and stored in the context of operating our website, https://www.qarl.ai/, our platform, and any associated services in the course of our operational activities (“Services”).
By transmitting your Personal Information to us, using our Services, or interacting with us, you consent to the collection, use, processing, and disclosure of your Personal Information in accordance with this Policy, as may be amended from time to time. If you do not agree with the Policy or our practices, your choice is not to use the Services or avoid transmitting your Personal Information.
1. NATURE OF PERSONAL INFORMATION COLLECTED
The collection of Personal Information includes those necessary for our operational activities, potentially:
Your name.
Your mailing address.
Your e-mail address.
Your telephone number.
Your use of our Services.
We may collect Personal Information directly from you, through our Services, or via third parties.
a. Direct Collection from You:
We may collect Personal Information directly from you, for example, when:
You contact us with any questions about our products and services.
You browse the website.
You participate in a contest or survey.
You apply for a job.
You request a quote or a proposal.
You subscribe to our newsletter on the website.
You fill out forms or send us correspondence.
You contact our customer support team.
b. Collection Through our Services:
We may also collect information about visitors to the website, including:
Your Internet Protocol (IP) address used to connect your computer to the Internet.
Your browser type and version.
Your browser plug-in types and versions.
Your time zone setting.
Your operating system and platform.
Information about your Internet connection, the device you use to access our website, and your usage details.
c. Through Third Parties:
We may also collect Personal Information from our partners as part of the execution contractual obligations. We may access Personal Information to carry out the tasks entrusted to us by these partners or to benefit from the services offered to the Company. We will retain Personal Information transmitted by these partners solely for our contractual purpose . We will process Personal Information only in accordance with the instructions of partners who obtained the necessary consent from the concerned individuals for the transmission of their information.
2. MEANS OF COLLECTING PERSONAL INFORMATION
We may collect your Personal Information in various ways. For example:
By telephone.
In person.
Through fillable forms.
Through surveys.
Through the website or other web-based platforms.
Through our newsletters.
Through the use of cookies (defined below).
YOUR CONSENT
a. Obtaining Your Consent:
We process your Personal Information in accordance with this Policy, with your consent or as permitted or required by applicable law. The manner in which we obtain your consent depends on the circumstances and the sensitivity of the information collected. However, if you provide us with Personal Information about someone other than yourself, it is your responsibility to obtain that person's consent to allow us to process their information in accordance with this Policy.
B. Cases Where Your Consent is Not Required:
We commit not to share Personal Information with third parties without your consent, except in the following cases:
To comply with any court order, law, or legal process, including responding to any government or regulatory request in accordance with applicable law.
To enforce or apply our terms of use, terms of sale, or any other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
In the context of a business transaction, for example, in the case of reorganization, merger, sale, assignment, transfer, or other disposition of all or part of our business or other assets, in accordance with the law.
4. HOW WE USE YOUR PERSONAL INFORMATION
Here are examples of how we may use your Personal Information:
To present our website and its contents to you.
To personalize and adapt your browsing experience on the website.
To improve our website, products or services, or customer relationships and experiences.
To provide you with information about our products and services that you may request from us.
To fulfill the purposes for which you provided the Personal Information was collected.
To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
To notify you about changes to the Services.
To evaluate a job application posted on the website.
To comply with our legal and regulatory obligations.
To confirm your identity or verify the accuracy of your Personal Information.
To subscribe to our newsletter.
To participate in surveys, contests or promotions.
To interact with our customer service.
For any other purpose with your consent.
To enable you to log in to the QARL AI platform / use the QARL AI API
5. DISCLOSURE OF PERSONAL INFORMATION
a. Authorized Representatives:
Your Personal Information may be accessed or disclosed by the Company to individuals or parties who reasonably need to access or receive the same to perform their duties for the Company or help achieve the objectives of this Policy. The principle of least privilege is followed in granting access or disclosing Personal Information based on the role and responsibilities of the authorized representative. Here are examples of to whom we may provide access or disclose your Personal Information:
To our subsidiaries, affiliates, and entities within our corporate group of entities.
To our employees, independent consultants, representatives, and personnel.
To authorized representatives to fulfill the purpose for which you provide it.
b. Third Parties:
Generally, we do not disclose your Personal Information to third parties. However, we may communicate your Personal Information to third parties to the extent necessary to fulfill the purpose for which the Personal Information was collected, perform a transaction you have authorized, fulfill our obligations, or act within the scope of our operational activities.
We may transmit Personal Information to third parties or authorize third parties to access your Personal Information, including our partners, service providers, and independent consultants. In this case, we take measures to ensure that the terms and conditions of this Policy are respected, and we require service providers to maintain the confidentiality and security of your Personal Information. We also require third parties to use your Personal Information only for the purposes for which it was provided to them. When our service providers no longer need your Personal Information for limited purposes, we require that they destroy it.
Here are some examples of categories of third parties to whom we may transmit or allow access to your Personal Information:
To our service providers who help set up, manage, and host our website, surveys, newsletters, forms, or other functionalities, or those who provide us with platforms and portals for the administration of the website.
To our service providers for online marketing, webinars, and customer satisfaction service providers, who act on our behalf and facilitate online events, provide marketing services, or collect feedback from our customers.
To contractors, service providers, and other third parties we use to support the Company’s business and operations, such as the Company’s recruiting efforts, and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Policy.
To the government and other law enforcement bodies, in accordance with applicable law.
To our advisors and professional service firms.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets, in accordance with applicable law.
6. NAVIGATION INFORMATION PROTECTION POLICY
a. Use of Cookies
Our website uses connection cookies. These are files installed on the hard drive of your device or your browser to collect information such as your preferred language, your browsing history, your browser type and version, your device type, and more. In general, their purpose is to help optimize your experience on the website. You can configure your browser to limit or refuse cookies or to be notified when a cookie is sent. Instructions for this are provided on each browser's website.
b. Navigation Data
Navigation data includes general data related to your online activity or your device. This information includes details such as your Internet Protocol (IP) address, the history of your visits to the website, the duration of your visits, the content viewed, the number of clicks made, the type of device used, the origin and destination of your visits, your general location (country or province), as well as encrypted identifiers, emails, and the advertisements viewed (“Navigation Data”).
Navigation Data may be collected by the Company, its subsidiaries, and affiliated companies, as well as by its service providers, partners, and independent consultants. Our service providers, partners, and independent consultants may also collect aggregated Navigation Data to improve the quality of the Services.
In general, Navigation Data is used to generate statistics about visitors to our website, the performance of the website, to improve your browsing experience, and to provide you with relevant marketing material. Your navigation on the website implies your consent to the collection of Navigation Data, but you can delete or disable this feature at any time via your browser settings. Disabling this feature will not prevent you from accessing information on the website but may impact the proper functioning of the website and your browsing experience.
c. Use of Analytical Tools
We use analytical tools and other third-party technologies that may use cookies.
7. RETENTION OF PERSONAL INFORMATION
We have implemented measures to comply with our obligations for the retention and destruction of Personal Information. Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
For the purposes of this Policy, we take reasonable measures to ensure that your Personal Information is stored on servers located in North America. However, the communication of Personal Information to certain suppliers may result in their transfer outside of North America. In such cases, we will:
Conduct risk analyses related to the protection of Personal Information, if necessary.
Validate in advance the laws and Personal Information protection practices applicable in the targeted jurisdiction.
Take reasonable and necessary measures to provide adequate protection of your Personal Information.
8. MEASURES FOR THE PROTECTION OF PERSONAL INFORMATION
The security of your Personal Information is very important to us. We have implemented physical, organizational, contractual, and technological security measures to adequately protect your Personal Information against theft, loss, unauthorized access, unauthorized transfer, unauthorized copying, or alteration. Additionally, our employees are bound by confidentiality obligations and undergo regular training in information security and the protection of Personal Information. We take reasonable measures to ensure that our information technology systems comply with the industry-recommended security frameworks and protocols.
Notwithstanding the foregoing, and despite our commitment and the implementation of security measures, no data transmission over the website or the Internet, in general, can be fully guaranteed or protected. Therefore, we cannot guarantee that your Personal Information will be protected against loss, misuse, or alteration during transmission. Moreover, we accept no responsibility for Personal Information you transmit to us that could be used or misused by third parties, whether due to an interception on the Internet or a breach of computer security.
9. YOUR RIGHTS
As a person whose Personal Information has been collected, you can exercise the following rights:
a. Right to Access, Rectify, or Complete your Personal Information:
We make reasonable efforts to ensure that the Personal Information we collect is accurate and complete for the purposes for which it is used. You can request access to your Personal Information, verify its accuracy, and update it, if necessary, subject to the requirements of the law.
b. Right to Withdraw Your Consent:
You can withdraw your consent for your Personal Information to be used for purposes that are not essential to the management and administration of our operational activities, our legitimate interest, or to comply with the law.
c. Right to Erasure:
You can request the deletion of Personal Information that is outdated or not justified by the given purpose.
d. Right to Portability:
You have the right to receive your Personal Information in a structured and commonly used format, to the extent it does not result in serious and practical difficulties for the Company. We may also communicate your Personal Information, at your request, to any person or body.
e. Right to be Informed When Decisions Are Made Automatically:
In certain cases, you can request information about the use of any automated decision-making system and its impact on you. For example, you have the right to request the reasons justifying an automated decision or to present your observations to a member of our team or our customer service.
f. Right to File a Complaint:
Any questions regarding your Personal Information or any complaint arising from non-compliance with the principles set out in the Policy should be addressed to our Privacy Officer, whose contact details can be found at the bottom of the page.
10. THIRD-PARTY SERVICES
The website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies, and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.
11. MINORS
Minors are not permitted to use the Services. Minor persons (under the age of 14) may use the Services only with the consent of their parents or guardians. No one under the age of 14 may provide any information to the Company. We do not knowingly collect Personal Information from children under 14. If we learn we have collected or received Personal Information from a child under 14 without parental consent, we will delete that information.
12. POLICY UPDATE
This Policy may be modified from time to time to maintain compliance with the law and to reflect any changes in our Personal Information collection process. We recommend that our users check the Policy from time to time to ensure they are informed of any updates.
13. CONTACT
The Privacy Officer is responsible for ensuring the protection of your Personal Information and taking necessary measures to guarantee your rights, as described in the previous sections. You can contact the Privacy Officer anytime at privacy@qarl.ai . Your request will be processed as soon as possible or no later than thirty (30) days following the receipt date of your written request.